Need to Return a product?

To return a product at THE KYPREOS GROUP INC, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at INFO@KYPREOS.COM, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-905-279-1483
Monday - Friday: 9 a.m. - 5 p.m. EST
By e-mail: INFO@KYPREOS.COM

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, THE KYPREOS GROUP INC accepts returns on merchandise from select manufacturers within 30 days. However, THE KYPREOS GROUP INC reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
   

• A FULL CASH REFUND
   
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping back to THE KYPREOS GROUP INC on all returned items, however, THE KYPREOS GROUP INC will pay the shipping charges on the replacement or exchanged item(s) going back.
   
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
    
  • THE KYPREOS GROUP INC
    2789 BUSHLAND CRSENT
    MISSISSAUGA, ONTARIO
    CANADA
    L5J 1Y1

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at our discretion.